How we work with colleges
Four ways to work with us
A fixed-price review to start, projects that build and connect, a managed service that hosts and supports what we deliver, and engineers embedded with your team when a programme needs them. The same people throughout.
Platforms we run and connect for colleges
Review, build, run, embed:
the same engineers from the first workshop to the service desk
Start with a fixed-price review
Two weeks, a fixed price, and a short report written for IT management and the senior team. You get a plan you can act on, with us or without us.
- Moodle Health Check: versions, plugins, performance, backups, upgrade path
- Integration Review: every system and interface mapped, fixes ranked by value
- Innealla Discovery: your data graded from A to G and a confirmed implementation price
- Service Desk Design Sprint: student journeys mapped, a prototype and a costed roadmap
- AI Readiness Assessment: ten use cases ranked by value, difficulty and data risk
- Cloud and Security Review: hosting, backups, access and recovery
Build and connect
Fixed-scope projects with an acceptance test for every deliverable, broken into short phases so you see working software early.
- Innealla set-up and data migration from your existing systems
- Integrations through the Integration Hub: Moodle, Salesforce, Zoho, Celcat, finance, Microsoft 365, Google Workspace
- Websites on Sitefinity and WordPress, student portals and branded mobile apps
- Bespoke software where no platform fits, built to stay maintainable
- AI assistants and connectors for your own systems
Host, monitor and support
We run what we deliver. Hosting, patching, upgrades, backups, monitoring and a service desk, under one agreement with a named contact and a service level.
- Inneall-hosted in AWS Ireland, or inside your own AWS or Azure account
- Our Ops Agent checks every service each morning before anyone logs in
- Upgrades tested on staging first; daily backups with an agreed restore procedure
- Academic-year rollover handled with you, every year
- Working towards ISO/IEC 27001; a data processing agreement with every client
Engineers embedded with your team
For a programme that runs longer than a project: an SIS replacement, a CRM rollout, a multi-year integration plan. Our engineers work inside your team, on your priorities, for as long as it takes.
- Integration and software engineers embedded for 6 to 24 months
- Strategic consulting and solutions design: audit what you have, find the inefficiencies, design the connected version
- Fixed monthly retainer by environment and service hours
- Knowledge documented so nothing depends on one person
A service desk answered first by Lugh
Every ticket to our service desk is read first by Lugh, an AI engineer we built. He investigates, replies with a plan or a question, and escalates anything that needs a person.
- Tickets by email or portal, with response and resolution targets
- Lugh works inside limits enforced by IAM, not by prompt
- Our engineers take over anything he cannot finish
- Every action on the record, in the ticket
How we do things
Partnership, transparency, user-centred design and long-term quality guide every project. Each one runs through the same six stages, so you always know where it stands and who is accountable.
DISCOVER
Audit and workshops
Scope of work
Integration mapping
Risk and dependency analysis
Finalised project plan
Scope of work
Integration mapping
Risk and dependency analysis
Finalised project plan
DESIGN
User experience
Concept proposals
Stakeholder reviews
Design development
Final specifications
Approval to progress
Concept proposals
Stakeholder reviews
Design development
Final specifications
Approval to progress
BUILD
Software development
System integration
Customisations
Content and data migration
Front end interface
System integration
Customisations
Content and data migration
Front end interface
TEST
Functional and user acceptance testing
Browser/app performance testing
Accessibility
System and security
Browser/app performance testing
Accessibility
System and security
DEPLOY
Training
Final configuration and domain go-live
Hypercare in the first weeks
Bug-fix support
Handover to support
Final configuration and domain go-live
Hypercare in the first weeks
Bug-fix support
Handover to support
SUPPORT
Tailored service level agreements
Responsive support
Planned maintenance
Quality control
Performance tuning
Responsive support
Planned maintenance
Quality control
Performance tuning
We love API environments
and the challenge of integration
We’ve integrated systems others refused to touch!
“Inneall’s impact on our ability to deliver reliable, scalable technology has been absolutely enormous. What sets them apart is their deep knowledge of our business, they understand our systems, our teams, and our priorities. That means we’re not dealing with a technology supplier; we’re working with a partner who genuinely cares about getting it right.”
Edward Ormonde
Head of IT, Dublin Business School
Frequently Asked Questions
Do you have preferred platforms you always recommend?
We know Moodle, Salesforce, Zoho, Sitefinity and Celcat well because they have proven themselves in colleges. We are not tied to any vendor. We start from what you need and what you already have, and we will tell you plainly if an existing platform is the right answer.
Can you help with the redesign of internal workflows?
Yes. Before we configure or build anything we sit with the people who do the work and map how it actually happens, not how the process document says it happens. We find the duplication and the friction, then design the workflow the technology will support. Better systems on broken processes do not give better outcomes.
Will off the shelf software meet all our needs?
Sometimes, rarely entirely. Established platforms are proven, maintainable and cost effective, but colleges have processes, compliance requirements and integrations that generic software does not cover out of the box. We use the platform where it fits and build the missing pieces where it does not, then connect everything so it works as one system.
How long does a typical project take?
A focused integration or workflow automation can be live in weeks. A full programme across recruitment, student records, learning and reporting usually runs six to twelve months. Every project is broken into short phases so you see working software early and can change direction while it is still cheap to do so.
Where is our data held and how is it protected?
Systems we host run in AWS in Ireland, with backups, monitoring and access controls in place, and we can also run inside your own AWS or Azure account. We sign a data processing agreement with every client. We are working towards ISO/IEC 27001 certification and can share our security practices on request.