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ServicesHow we work with colleges

Four ways to work
with us.

A fixed-price review to start, projects that build and connect,
a managed service that hosts and supports what we deliver,
and engineers embedded with your team when a programme
needs them. The same people throughout.

Book a fixed-price review Talk to us

Review, build, run, embed: the same engineers from the first workshop
to the service desk.

Review

Start with a fixed-price
review.

A fixed price and a short report written for IT management and the senior team. You get a plan you can act on, with us or without us. Most reviews take two weeks; the AI Readiness Assessment takes a few days.

Book a review →
A consultant talking through a review with a client

Moodle

2 weeks

Moodle Health Check

A review of your Moodle platform, written for IT management.

  • Security, PHP and database versions, plugins
  • Performance, cron, logging and theme
  • Backups, recovery and hosting
  • Accessibility, integrations and authentication
  • Upgrade path and what to do first
Book a Moodle Health Check →

Integration

2 weeks

Integration Review

A map of what you have and a plan you can act on.

  • Every system and interface mapped
  • What breaks, what is manual, what is undocumented
  • Fixes ranked by value and effort
  • A short report for IT and the senior team
Book an Integration Review →

Student record

2 weeks

Innealla Discovery

The fixed price for moving to Innealla, confirmed before you commit.

  • Your data graded from A to G
  • A confirmed implementation price
  • AI-assisted migration measured in days, not months
  • Live in under two months, with a parallel run before cutover
Book an Innealla Discovery →

Student services

2 weeks

Service Desk Design Sprint

Two weeks with your student services and IT teams.

  • Current student journeys mapped
  • A working prototype you can click through
  • A process map with an owner for each request type
  • A costed roadmap
Book a Design Sprint →

AI

A few days

AI Readiness Assessment

A few days with IT and student services.

  • Your systems, data and access paths mapped
  • Ten use cases ranked by value, difficulty and data risk
  • One recommended pilot, with a scope and a cost
  • The governance questions answered before anyone asks them
Book an AI Readiness Assessment →

Cloud

Fixed price

Cloud and Security Review

Hosting, security, backups and recovery reviewed, with prioritised recommendations.

  • Architecture, access and patching
  • Backups and recovery, and whether they have been tested
  • Cost and consolidation opportunities
  • What to fix first, and what it would cost
Book a Cloud and Security Review →
  • Fixed price, agreed up front
  • A short report for IT and the senior team
  • Yours to act on, with us or without us

Build

Build and connect.

Fixed-scope projects with an acceptance test for every deliverable, broken into short phases so you see working software early and can change direction while it is still cheap to do so.

Engineers working together in an open-plan office

What we build

  • Innealla set-up and data migration from your existing systems
  • Integrations through the Integration Hub: Moodle, Salesforce, Zoho, Celcat, finance, Microsoft 365, Google Workspace
  • Websites on Sitefinity and WordPress, student portals and branded mobile apps
  • Bespoke software where no platform fits, built to stay maintainable
  • AI assistants and connectors for your own systems

How we build it

  • A fixed scope and an acceptance test for every integration
  • Documented, monitored and supportable by someone other than the person who built it
  • Least privilege, logged access and no shared passwords
How we integrate →

Run

Host, monitor and
support.

We run what we deliver. Hosting, patching, upgrades, backups, monitoring and a service desk, under one agreement with a named contact and a service level. Hosting with a service level, not a server with a password.

  • Our Ops Agent checks every service each morning before anyone logs in
  • Upgrades tested on staging first; daily backups with an agreed restore procedure
  • Academic-year rollover handled with you, every year
  • Working towards ISO/IEC 27001; a data processing agreement with every client

Hosting models: your cloud or ours

  • Inneall-hosted on AWS in IrelandInfrastructure, management and support in one monthly charge
    One charge
  • Your AWS accountWe operate it under a fixed retainer by environment and service hours
    Retainer
  • Your Azure or other cloudThe same retainer, on that platform’s controls
    Retainer
  • Moving between themMigration between any of these is a fixed-price project. Regions outside Ireland are priced and scheduled separately.
    Fixed price

You own the account, the contract and the data. We operate the named systems under an agreed service.

Every month, a report on

  • Changes
  • Incidents
  • Patch status
  • Access review
  • Cost

The service desk

A service desk answered
first by Lugh.

Every ticket to our service desk is read first by Lugh, an AI engineer we built. He investigates, replies with a plan or a question, and escalates anything that needs a person.

  • Tickets by email or portal, with response and resolution targets
  • Lugh works inside limits enforced by IAM, not by prompt
  • Our engineers take over anything he cannot finish
  • Every action on the record, in the ticket
Read about Lugh →

Embed

Engineers embedded
with your team.

For a programme that runs longer than a project: an SIS replacement, a CRM rollout, a multi-year integration plan. Our engineers work inside your team, on your priorities, for as long as it takes.

Term6 to 24 months
PricingFixed monthly retainer

Priced by environment and service hours, so the cost is known before you start.

Engineers working alongside a college team
  • Integration and software engineers embedded for 6 to 24 months
  • Strategic consulting and solutions design: audit what you have, find the inefficiencies, design the connected version
  • Knowledge documented so nothing depends on one person
Talk to us →

How we do things

Every project runs through the
same six stages.

Partnership, transparency, user-centred design
and long-term quality guide every project, so you
always know where it stands and who is
accountable.

  1. 01

    Discover

    • Audit and workshops
    • Scope of work
    • Integration mapping
    • Risk and dependency analysis
    • Finalised project plan
  2. 02

    Design

    • User experience
    • Concept proposals
    • Stakeholder reviews
    • Design development
    • Final specifications
    • Approval to progress
  3. 03

    Build

    • Software development
    • System integration
    • Customisations
    • Content and data migration
    • Front-end interface
  4. 04

    Test

    • Functional and user acceptance testing
    • Browser and app performance testing
    • Accessibility
    • System and security
  5. 05

    Deploy

    • Training
    • Final configuration and domain go-live
    • Support and monitoring
    • Bug-fix support
    • Performance tuning
  6. 06

    Support

    • Tailored service level agreements
    • Responsive support
    • Planned maintenance
    • Quality control
    • Performance tuning

Dublin Business School

“Inneall are very solutions driven. They find
better ways of doing things. I can throw an idea
at them and they’ll find a way to do it.”
EO
Edward OrmondeHead of IT, Dublin Business School
Dublin Business School building

Case study

A technology partnership at the heart of DBS’s digital ambition

  • → Multi-tenant Moodle estate
  • → RFID attendance tied to timetables and records
  • → Student service desk on Salesforce
  • → Automated release pipeline for every system we maintain
Read the DBS case study →

FAQ

Common questions.

Not sure which way to start? Most colleges begin with a fixed-price review.

How long does a typical project take?

A focused integration or workflow automation can be live in weeks. A full programme across recruitment, student records, learning and reporting usually runs six to twelve months. Every project is broken into short phases so you see working software early and can change direction while it is still cheap to do so.

Where is our data held and how is it protected?

Systems we host run in AWS in Ireland, with backups, monitoring and access controls in place, and we can also run inside your own AWS or Azure account. We sign a data processing agreement with every client. We are working towards ISO/IEC 27001 certification and can share our security practices on request.

Can you help with the redesign of internal workflows?

Yes. Before we configure or build anything we sit with the people who do the work and map how it actually happens, not how the process document says it happens. We find the duplication and the friction, then design the workflow the technology will support. Better systems on broken processes do not give better outcomes.

Do you have preferred platforms you always recommend?

We know Moodle, Salesforce, Zoho, Sitefinity and Celcat well because they have proven themselves in colleges. We are not tied to any vendor. We start from what you need and what you already have, and we will tell you plainly if an existing platform is the right answer.

Will off-the-shelf software meet all our needs?

Sometimes, rarely entirely. Established platforms are proven, maintainable and cost effective, but colleges have processes, compliance requirements and integrations that generic software does not cover out of the box. We use the platform where it fits and build the missing pieces where it does not, then connect everything so it works as one system.

Next step

Start with a fixed price and
a plan.

Pick the review that matches your problem, or talk to us and we’ll
suggest one.

Integrators for specialised education and CRM platforms

  • Moodle
  • Salesforce
  • Zoho
  • HubSpot
  • Sitefinity
  • Celcat
  • Microsoft 365
  • AWS

Review, build, run, embed:
the same engineers from the first workshop to the service desk

software developer

Start with a fixed-price review

Two weeks, a fixed price, and a short report written for IT management and the senior team. You get a plan you can act on, with us or without us.

Book a review

Build and connect

Fixed-scope projects with an acceptance test for every deliverable, broken into short phases so you see working software early.

  • Innealla set-up and data migration from your existing systems
  • Integrations through the Integration Hub: Moodle, Salesforce, Zoho, Celcat, finance, Microsoft 365, Google Workspace
  • Websites on Sitefinity and WordPress, student portals and branded mobile apps
  • Bespoke software where no platform fits, built to stay maintainable
  • AI assistants and connectors for your own systems
How we integrate
strategic consulting

Host, monitor and support

We run what we deliver. Hosting, patching, upgrades, backups, monitoring and a service desk, under one agreement with a named contact and a service level.

  • Inneall-hosted in AWS Ireland, or inside your own AWS or Azure account
  • Our Ops Agent checks every service each morning before anyone logs in
  • Upgrades tested on staging first; daily backups with an agreed restore procedure
  • Academic-year rollover handled with you, every year
  • Working towards ISO/IEC 27001; a data processing agreement with every client
Cloud & Security

Engineers embedded with your team

For a programme that runs longer than a project: an SIS replacement, a CRM rollout, a multi-year integration plan. Our engineers work inside your team, on your priorities, for as long as it takes.

  • Integration and software engineers embedded for 6 to 24 months
  • Strategic consulting and solutions design: audit what you have, find the inefficiencies, design the connected version
  • Fixed monthly retainer by environment and service hours
  • Knowledge documented so nothing depends on one person
Talk to us
AI & Intelligent automation

A service desk answered first by Lugh

Every ticket to our service desk is read first by Lugh, an AI engineer we built. He investigates, replies with a plan or a question, and escalates anything that needs a person.

  • Tickets by email or portal, with response and resolution targets
  • Lugh works inside limits enforced by IAM, not by prompt
  • Our engineers take over anything he cannot finish
  • Every action on the record, in the ticket
Read about Lugh

How we do things

Partnership, transparency, user-centred design and long-term quality guide every project. Each one runs through the same six stages, so you always know where it stands and who is accountable.

 how-we-do-thingshow-we-do-mobile
DISCOVER
Audit and workshops
Scope of work
Integration mapping
Risk and dependency analysis
Finalised project plan
DESIGN
User experience
Concept proposals
Stakeholder reviews
Design development
Final specifications
Approval to progress
BUILD
Software development
System integration
Customisations
Content and data migration
Front end interface
TEST
Functional and user acceptance testing
Browser/app performance testing
Accessibility
System and security
DEPLOY
Training
Final configuration and domain go-live
Hypercare in the first weeks
Bug-fix support
Handover to support
SUPPORT
Tailored service level agreements
Responsive support
Planned maintenance
Quality control
Performance tuning

Discover how we think,
deliver and make an impact

View more
Case Studies

A Technology Partnership at the Heart of DBS’s Digital Ambition

Read more
AI at Inneall

Lugh: the AI agent that answers our service desk first

Read more
AI at Inneall

The Ops Agent: how our servers are checked every morning before anyone logs in

Read more

We love API environments
and the challenge of integration

We’ve integrated systems others refused to touch!

“Inneall’s impact on our ability to deliver reliable, scalable technology has been absolutely enormous. What sets them apart is their deep knowledge of our business, they understand our systems, our teams, and our priorities. That means we’re not dealing with a technology supplier; we’re working with a partner who genuinely cares about getting it right.”

Edward Ormonde

Head of IT, Dublin Business School

Frequently Asked Questions

Do you have preferred platforms you always recommend?
We know Moodle, Salesforce, Zoho, Sitefinity and Celcat well because they have proven themselves in colleges. We are not tied to any vendor. We start from what you need and what you already have, and we will tell you plainly if an existing platform is the right answer.
Can you help with the redesign of internal workflows?
Yes. Before we configure or build anything we sit with the people who do the work and map how it actually happens, not how the process document says it happens. We find the duplication and the friction, then design the workflow the technology will support. Better systems on broken processes do not give better outcomes.
Will off the shelf software meet all our needs?
Sometimes, rarely entirely. Established platforms are proven, maintainable and cost effective, but colleges have processes, compliance requirements and integrations that generic software does not cover out of the box. We use the platform where it fits and build the missing pieces where it does not, then connect everything so it works as one system.
How long does a typical project take?
A focused integration or workflow automation can be live in weeks. A full programme across recruitment, student records, learning and reporting usually runs six to twelve months. Every project is broken into short phases so you see working software early and can change direction while it is still cheap to do so.
Where is our data held and how is it protected?
Systems we host run in AWS in Ireland, with backups, monitoring and access controls in place, and we can also run inside your own AWS or Azure account. We sign a data processing agreement with every client. We are working towards ISO/IEC 27001 certification and can share our security practices on request.