Agent and Partner Portal
One portal for your agents
and partner institutions
The Agent and Partner Portal is Inneall’s product for colleges that recruit through education agents and partner institutions. Agents submit applications and documents on the student’s behalf, follow each one from received to enrolled, and see their own commission statements. Partner colleges see their cohorts and progression. Every application lands in Innealla or your CRM through our Integration Hub, so admissions staff work from one queue instead of email.
Integrators for specialised education and CRM platforms
- Moodle
- Salesforce
- Zoho
- HubSpot
- Sitefinity
- Celcat
- Microsoft 365
- AWS
Every agent application in one queue,
with its stage visible to everyone who needs it
What the portal does
Agents log in to a portal branded as your college and do their work there, so the applications, documents and questions that currently arrive by email arrive in one place with a clear status on each.
- Agents submit applications with supporting documents on the student’s behalf
- Each application shows its stage: received, assessed, conditional offer, unconditional offer, deposit paid, visa stage, enrolled
- Agents are notified of decisions and of missing documents, so admissions staff stop chasing by email
- Agents see their own statements of enrolled students and commission due
- Partner colleges and pathway providers see their cohorts, progression and the applications they have referred
- You control which agents and partners see what
- Agent agreements, territories and commission rules are held in the system
- Duplicate applications submitted through different agents are detected before an offer is made
- Applications flow straight into Innealla, or into Salesforce or Zoho, through the Integration Hub
How you buy it
The portal is a monthly subscription per college, with a fixed set-up fee. There is no charge per agent, so you can give every agent and partner you work with a login without the bill changing.
- One monthly subscription per college, covering the portal, hosting, updates and support
- Fixed set-up: branding, your application stages, agent agreements, territories and commission rules, and the connection to Innealla or your CRM
- No per-agent or per-partner charge
- Hosted by Inneall in AWS Ireland under a data processing agreement
- Works with Innealla, or on its own with Salesforce or Zoho through the Integration Hub
Agents and partners, under your control
The portal is yours, not the agent’s. You decide what each agent and partner can see, the rules they work to are held in the system, and nothing reaches an offer without being checked against what other agents have already submitted.
- Agent agreements, territories and commission rules stored against each agent
- Permissions set by the college: each agent sees only their own applicants, statements and commission
- Partner colleges and pathway providers see the cohorts and applications they have referred, and nothing else
- Duplicate applications across agents detected before an offer is made, so one student is not offered twice or claimed twice
- Commission statements generated from enrolled students, so the figure the agent sees is the figure you hold
- Decisions and missing-document requests sent to the agent from the portal, with the record of what was sent and when
Who it is for
Colleges whose intake depends on agents and partners, and whose admissions team is currently holding those relationships together with email, shared inboxes and spreadsheets.
- Private and professional colleges recruiting international students through education agents
- Colleges with franchise or pathway partners who refer students and need to see how their cohorts progress
- Admissions teams that want one queue of applications instead of chasing documents and decisions by email
- Colleges that need agent agreements, territories and commission in a system rather than in a spreadsheet
Applications land where your admissions team works
The portal does not create another inbox. Every application an agent submits flows through Inneall’s Integration Hub into the system your admissions staff already use, with the documents attached and the stage kept in step both ways.
- Innealla: applications arrive in the admissions queue with their documents and stage
- Salesforce: into your CRM through the managed app we built
- Zoho: the same, for colleges on Zoho CRM
- Stage changes made by admissions staff show to the agent in the portal, without anyone sending an email
- Missing-document requests and decisions go back to the agent from the same record
How we do things
Partnership, transparency, user-centred design and long-term quality guide every project. Each one runs through the same six stages, so you always know where it stands and who is accountable.
DISCOVER
Audit and workshops
Scope of work
Integration mapping
Risk and dependency analysis
Finalised project plan
Scope of work
Integration mapping
Risk and dependency analysis
Finalised project plan
DESIGN
User experience
Concept proposals
Stakeholder reviews
Design development
Final specifications
Approval to progress
Concept proposals
Stakeholder reviews
Design development
Final specifications
Approval to progress
BUILD
Software development
System integration
Customisations
Content and data migration
Front end interface
System integration
Customisations
Content and data migration
Front end interface
TEST
Functional and user acceptance testing
Browser/app performance testing
Accessibility
System and security
Browser/app performance testing
Accessibility
System and security
DEPLOY
Training
Final configuration and domain go-live
Hypercare in the first weeks
Bug-fix support
Handover to support
Final configuration and domain go-live
Hypercare in the first weeks
Bug-fix support
Handover to support
SUPPORT
Tailored service level agreements
Responsive support
Planned maintenance
Quality control
Performance tuning
Responsive support
Planned maintenance
Quality control
Performance tuning
We love API environments
and the challenge of integration
We’ve integrated systems others refused to touch!
“Inneall’s impact on our ability to deliver reliable, scalable technology has been absolutely enormous. What sets them apart is their deep knowledge of our business, they understand our systems, our teams, and our priorities. That means we’re not dealing with a technology supplier; we’re working with a partner who genuinely cares about getting it right.”
Edward Ormonde
Head of IT, Dublin Business School
Frequently Asked Questions
What is the Agent and Partner Portal?
A branded portal from Inneall for colleges that recruit through education agents and partner institutions. Agents log in, submit applications with documents on the student’s behalf, see the stage of each application, get notified of decisions and missing documents, and see their own statements of enrolled students and commission due. Partner colleges and pathway providers see their cohorts, progression and the applications they have referred.
What does an agent see in the portal?
Only what you let them see. Each agent sees their own applicants and the stage each one is at: received, assessed, conditional offer, unconditional offer, deposit paid, visa stage, enrolled. They see notifications of decisions and missing documents, and their own statement of enrolled students and commission due. Agreements, territories and commission rules are held in the system by the college.
Does it work with our CRM or only with Innealla?
Both. Applications flow through Inneall’s Integration Hub straight into Innealla, or into Salesforce or Zoho if that is where your admissions team works. Either way, staff work from one queue of applications rather than from email.
How does it handle the same student applying through two agents?
Duplicate applications across agents are detected before an offer is made, so the college can decide which agent the application belongs to before any offer or commission is committed.
How is it priced and where is the data held?
A monthly subscription per college with a fixed set-up fee. There is no per-agent charge, so you can give a login to every agent and partner you work with. The portal is hosted by Inneall in AWS Ireland under a data processing agreement with the college.